Galaktika site not accessible from India/usa
| Status | ID | Priority | Type |
| Open | 37594 | Critical | Question |
| Profile | Reply |
 syedjahangir SardarClient | Hello team Unable to access this site from India or USA. I came to know there are some issues connecting Russian based sites . We had purchased the ranet olap software few months before and for any help we usually raise the support ticket. Since the site is not accessible from India/USA what are all the other ways to reach support team ?? Please let me know at the earliest. Thanks |
Replies
| User | Description | Posted On |
syedjahangir SardarClient | Team please update us on this | |
 MariyaVoytovichAgent | Hello, Syed! Our apologies for the delay. We hear about such a problem for the first time. We want to help you and are looking forward to hearing from you. Regards, | |
syedjahangir SardarClient | Hello Mariya Thanks for your mail. We are unable to access the galaktika-soft website for raising any support ticket either from India or the USA.i have accessed the site now through third party VPN to raise the ticket .Pleaseus on this.let me know incase of any toll free number for support Fyi | |
MariyaVoytovichAgent | We checked the site. Everything is working. Other users also have no problems with visitor statistics (India and the USA). Support numbers are not available. We work through tickets, or you can contact us via email info@galaktika-soft.com. Regards, |
