Problem activating product

StatusIDPriorityType
Closed34322BlockerQuestion
ProfileReply
jctrinidadClient

I'm a new customer and already bought Xafari Enterprise but I'm having problems activating the product. I send the email with the info and get the following message:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

yuriy.kruglyak@galaktika.by
(generated from clientservices@galaktika-soft.com)
SMTP error from remote mail server after end of data:
host mail2.galaktika.by [212.98.167.163]: 554 5.7.1 Mail appears to be unsolicited -- send error reports to postmaster@galaktika.by
by01.forward.galaktikasoft@galaktika.by
(generated from clientservices@galaktika-soft.com)
SMTP error from remote mail server after end of data:
host mail2.galaktika.by [212.98.167.163]: 554 5.7.1 Mail appears to be unsolicited -- send error reports to postmaster@galaktika.by

Can you help me or is another way to activate the product?

Replies

UserDescriptionPosted On
MariyaVoytovichAgent

Hello jctrinidad!

Thanks for reporting the issue.
We are working on the issue.

You can send us an activation request to the mail mariya.voytovich@galaktika-soft.com.

Regards,
Mariya
On behalf of Xafari Client Services Team
jctrinidadClient

I sent the email.
jctrinidadClient

You were using the email from my billing information and not from the account info. Now is activated.

Thanks

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